Service Desk Agent Job Vacancy at Enggsol Pte Ltd in Singapore

Job Title:Service Desk Agent

Job Category:Informational Technology
Job Location:Singapore

Company's Profile:
 
Enggsol Recruitment division is a recruitment and search firm which caters to various industries with a key specialization in the area of engineering and information technology. We know that the Human Capital is a strategic source of value creation and the most important asset of all organizations. At Enggsol, we work individually with our clients so that each search strategy is customized and every assignment is addressed and incorporated with the best search practices. We have established a quick, comprehensive and systematic process for recruitment that ensures the interests of all parties involved. With strong values, teamwork and a background of excellence at hand, we strive to be the best rather than the biggest. We focus on the outcome of our search i.e. how has the solution impacted our client’s performance. Our objective is to provide unmatched client service and develop long term business partners. We take our responsibilities seriously; adhering to a strict code of professional ethics and handling our relationships with clients and candidates with discretion and great attention. In this regard our search efforts have made a significant influence on businesses, careers and the lives of others EA License Number-07C5567

Job Description & Duties:

Responsibilities;

You will be part of a team operating the client’s IT helpdesk as the first point of contact to users. The job responsibility involves assisting users remotely in resolving issues encountered in their daily use of IT systems (e.g. PC configuration, setup), answering queries concerning usage of standard applications and IT services, and servicing request calls (e.g. account creation). You are expected to resolve most of the PC client services calls, and be able to troubleshoot effectively, isolate the problem and dispatch the call to the next level, if necessary.

Requirements:

1. Diploma in IT or a related discipline (Open to Fresh Diploma)
2. Able to perform 8 / 12 hrs shift work
3. High customer service orientation
4. Able to multitask
5. Team player

How to apply:
Interested candidates please send your updated resume to desktop@enggsol.net