Job Category:Engineering / Technical
Job Location:Singapore
Company's Profile:
Enggsol Recruitment division is a recruitment and search firm which caters to various industries with a key specialization in the area of engineering and information technology. We know that the Human Capital is a strategic source of value creation and the most important asset of all organizations. At Enggsol, we work individually with our clients so that each search strategy is customized and every assignment is addressed and incorporated with the best search practices. We have established a quick, comprehensive and systematic process for recruitment that ensures the interests of all parties involved. With strong values, teamwork and a background of excellence at hand, we strive to be the best rather than the biggest. We focus on the outcome of our search i.e. how has the solution impacted our client’s performance. Our objective is to provide unmatched client service and develop long term business partners. We take our responsibilities seriously; adhering to a strict code of professional ethics and handling our relationships with clients and candidates with discretion and great attention. In this regard our search efforts have made a significant influence on businesses, careers and the lives of others EA License Number-07C5567
Job Description & Duties:
Job description:
•Ensure the delivery of services to customer are met or exceeded as per contract.
•Ensure SLA and all contractual obligations are met.
•Point of contact to customer for escalations and account operation matters.
•Manage end to end delivery of services, including engineer resource management and vendor management.
•Participate in tender related submissions and clarifications.
•Manage cost of delivery of all assigned accounts/ projects.
•Chair quarterly operation review meetings with customer and attend weekly/ monthly operation meetings.
•Excellent communication and conflict resolution skills.
•Experience in implementing or working in an ITIL operation framework environment.
•Project management skills a plus.
Requirements:
•At least 5 years experience in people management in a managed services environment.
•Proven track record of customer centric and Service Level Management experience.
•ITIL foundation certification mandatory.
•Project management professional certification a plus.
•Experience in delivery of Network centric managed services a plus.
How to apply:
Kindly send in your updated resume to network@enggsol.net
No comments:
Post a Comment