Section Manager, Human Resource Services at Vital Shared Services in Singapore

Job Title: Section Manager, Human Resource Services Ref. 02014

Organisation Vital Shared Services
Location 5 Maxwell Road, MND Complex, Tower Block #11-00, Singapore 069110
No. of Vacancies 1

Vital Shared Services is a department under the Ministry of Finance (MOF) and is the fruition of the public sector’s efforts to aggregate common services within the public sector to leverage economies of scale, improve efficiency and effectiveness. We bring together selected human resource and finance processing activities of government agencies. Such functions include paying salaries and benefits, processing staff claims, making payments to suppliers, etc. By pooling together such functions, Vital Shared Services aims to bring costs down and achieve greater efficiency through economies of scale, standardization and streamlining of procedures. Government agencies served by the Vital Shared Services will enjoy lower costs over time.
Vital Shared Services also presents an opportunity for HR and finance staff to upgrade and apply their skills on a broader scale and adopt a customer-oriented culture. Instead of being seen as backroom support services, these staff will now be at the front end, focusing on providing value-added services to participating government agencies. Our Officers face a challenging business environment, where they will participate in streamlining and improving processes. Our Passion is change -where we embrace the opportunities change can bring.
Our Vision: A World Class Shared Services Partner. A Vital Catalyst for Change.
Our Mission: We deliver quality shared services solutions and create value as a trusted partner.
Our Values: Passion for Excellence, Professionalism with Integrity, Caring Team, Catalyst for Change
To find out more about Vital Shared Services, please visit www.vital.gov.sg
Responsibilities
1. This position requires one to lead a team of Senior Officers and Officers handling HR administration work for client government agencies.
2. Approve personnel transactions for cases handled by Senior Officers promptly in the related personnel systems for interface to the payroll and other related systems
3. Manage escalated/complex/difficult customer issues/complaints to ensure service recovery and customer satisfaction within the stipulated service standards
4. Conduct process reviews and improvements in area human resource administration in order to achieve better efficiency and effectiveness
5. Supervisory duties
o Plan and manage routine manpower resources efficiently for adequacy throughout the year especially during work peak-periods.
o Provide necessary guidance and supervision to the team of Officers and Senior Officers in their daily operations in achieving the service standards stipulated and ensuring compliance with relevant operating procedures and processes.
o Ensure that staff in the team are adequately trained in the area HR pocesses
o Ensure that staff morale is high and that the needs and grievances of the staff are addressed
o Conduct regular work review and appraisals for staff in the team and oversee the staff welfare activities for staff
6. Others
o Perform the role of Assistant Account Manager.
o Carry out any other duties assigned by the Assistant Heads and Heads efficiently and promptly
Requirements
• Candidate must possess at least a Bachelor's Degree in Business Administration, Human Resource Management, Economics or equivalent.
• Preferably at least 2 years of working experience in the related field. Fresh graduates with leadership potential are welcomed to apply.
• Strong communication and interpersonal skills
• Good project management skills
• Good supervisory skills
• Good planning and organisational skills
How to apply:
http://careers-gov-jobs.jobstreet.com.sg/jobs/jobdesc.asp?eid=1612&jid=91057471&did=90&type=0&its=0&src=8&itn=0
Deadline: 11/09/2013